St. Charles City-County Library is only offering curbside service. All library buildings are temporarily closed to the public. (Except for computer use by appointment only.) Learn more.

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The Holds Hopper

Does your busy schedule keep you away from the Library during open hours. Get easy after-hours service at any time of the day or night with the new Holds Hoppers!

 

Place holds online or by calling a branch and pick them up from a secure locker at the Kisker Road Branch or Corporate Parkway Branch at your convenience. Holds Hoppers are open 24 hours a day, 7 days a week.

 

How does it work?

  1. Place holds choosing a pick-up location of Corporate Parkway (or) Kisker Road Holds Hopper 24 Hour Pickup.
     
  2. Wait for a notification that your holds are available.
     
  3. Enter the vestibule of the branch (area just inside the outer door) to access the Holds Hopper.
     
  4. Use the touchscreen or scan your library card to automatically open your locker door and pick up your holds.
     
  5. Take your materials home. They’re automatically checked out to you once you pick them up.
     
  6. If you do not want something in your locker, drop it in the book drop located on the outside of the building.
     
  7. Return items to the book drop at the branch when they are due.

 

Please note that your library card must be current with no excessive fees to use a Holds Hopper.* Items will be held for 10 days, and can be picked up from a locker only if they fit inside.

 

Library staff assistance will not always be available to help with the Holds Hopper. Please contact the library during normal business hours if you have any issues.

 

*Student IDs, associated cards, online temporary cards, and some library card numbers (containing a “plus” sign) will not open lockers. Interlibrary loans must be picked up at curbside.