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Self Service Hours

What are Cliff View Self Service Hours?

Use the Cliff View Branch Library a little longer each week! Self Service Hours allow you to access the collections, equipment, and spaces at Cliff View during unstaffed hours:

  Staffed Hours Cliff View Self Service Hours
Monday - Thursday 9:00 AM - 7:00 PM 5:00 AM - 9:00 AM
Friday - Saturday 9:00 AM - 5:00 PM 5:00 AM - 9:00 AM
Sunday Closed 5:00 AM - 4:30 PM
 

How do I sign up?

Cliff View Self Service Hours are available to anyone with a valid library card, ages 16 and older. Print this form to begin the process.

Return the completed form, along with a photo ID and proof of address, to any branch during open hours. (If your current address is not on your photo ID, we will accept a utility bill, tax receipt, pay stub, bank statement, or other forms of official mail.) You will need to agree to the Cliff View Self Service Hours terms and conditions. Also, please learn and secure your library card pin number. You will need it to enter the building during Cliff View Self Service Hours. 

 

How long will I have to wait to be approved?

You will be contacted in approximately 5 days to begin using the Cliff View Self Service Hours.        

 

How do I get in and out of the branch?

Approved customers will be able to scan their library cards at the door (or key in their library card numbers) to gain access to the building. Doors will automatically allow customers to exit.

 

What services can I use in the branch during Cliff View Self Service Hours?

You can browse the collection, pick up holds, check out items, access WiFi and study areas, and use equipment like public computers, printers, and fax/scan machines.

 

What services are unavailable?

If you require staff assistance, please stop by the branch during regular open hours. Staff will not be on-site during Self Service Hours to answer account questions or troubleshoot equipment. In addition, some specialized items (telescopes, video games, etc.) may not be available for checkout.

 

What if I have a problem with the computer/fax machine/scanner?

In-person staff assistance is not available during Self Service Hours for equipment in the branch. If you encounter issues, please submit an explanation using the “AskUs” chat feature at myLibrary.org or fill out a comment card so staff can address your issue.

 

What if there is an accident or emergency?

Emergency equipment is available on-site, including an AED, fire extinguishers, and a wall-mounted phone for dialing 911 or reporting facilities emergencies. Restrooms are designated as emergency weather shelters.

 

Can I stay longer than posted Cliff View Self Service Hours?

If you are using early morning Self Service Hours Monday through Saturday, you are welcome to stay. Staff will open the branch to the public immediately following the conclusion of Self Service Hours. As closing time approaches on Sundays, you will need to follow the prompts provided by in-branch announcements and leave the branch on time. All customers using Self Service Hours are monitored remotely through cameras while in the branch. 

 

What if I have other concerns or comments?

We welcome your feedback about this new program! Please contact us with your compliments, questions, or concerns at cvbranch@stchlibrary.org.